About
Bookings & Cancellations Policy
At TLC Dog Walking, we aim to provide a reliable, flexible service for you and your dog. To help us plan routes, manage our team efficiently, and ensure the highest standards of care, please take a moment to read and follow our bookings and cancellations policy below.
Bookings
All bookings must be confirmed in advance to secure your dog’s place on our schedule.
Group walks are carefully arranged based on dog compatibility, routes, and walker availability. Late bookings (after 9:00am on the day of the walk) may result in a solo walk surcharge if no suitable group options are available.
We’ll always do our best to accommodate last-minute bookings where possible, but they are not guaranteed.
Cancellations
If you need to cancel a walk, please let us know by 9:00am on the day of the walk at the latest.
All cancellations must be acknowledged by a member of our team to be valid. If you don’t receive a reply, please follow up — we don’t want to miss your message!
Cancellations made after 9:00am will be charged in full, as our routes and staffing will have already been arranged.
If we arrive at your home and are unable to access or collect your dog (e.g., due to locked gates, no answer, or incorrect access details), the full walk fee will still apply.
Why These Policies Matter
Our walkers are employees, not freelancers, and their time is scheduled around confirmed bookings. By notifying us promptly, you help us plan more efficiently, keep our walks safe and enjoyable, and ensure we can continue offering flexible, high-quality care for all our dogs.
Thank you for your understanding and cooperation. We’re proud to support you and your dog, and we appreciate you helping us keep TLC running smoothly!